Associate - S&M - Customer Success 5A
Core
Support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption for advertisers.
Role type
Sales Program Specialist (Process Associate)
Builds
Scalable sales programs and processes for advertisers
Domain
Digital advertising / Social media / SMB
Deliverable
product features
Required skills
Digital marketing, eCommerce, B2B/B2C sales, digital ad sales, social media knowledge, CRM navigation, customer support, consultative support, technical issue resolution, product usage education
Preferred skills
Social media monitoring, IT knowledge, revenue growth driving, online advertising sales, campaign management, sales/marketing certifications
Technologies
CRM systems, ServiceNow, Salesforce
Responsibilities
Provide support through online chat, emails, instant messaging, and phone calls; collect advertiser requirements and provide guidance on best practices; act as a point of contact for consultative support on agency and advertiser accounts; drive advertiser communications and resolve technical issues; educate advertisers on product usage and troubleshoot complex cases
Seniority
Associate
