Senior IT Technician, Privileged IT Access Service
Core
Provide advanced, personalized, and confidential technology support to a targeted group of users operating in critical and strategic environments, acting as a trusted technology advisor.
Role type
Senior IT Technician (Privileged Access & Support)
Builds
IT tool adoption, incident resolution, and operational continuity for strategic users.
Domain
Financial services / IT Support
Deliverable
dashboards & analysis
Required skills
Level 2/3 troubleshooting, access management, IT security, Windows/macOS/iOS/Android support, Microsoft 365/Teams/SharePoint, complex analytical problem solving, customer service in high-touch environments
Preferred skills
Financial sector experience, Bloomberg platform usage, proactive equipment maintenance, travel support
Technologies
Windows, macOS, iOS, Android, Microsoft 365, Teams, SharePoint, Bloomberg
Responsibilities
Handle technical requests via phone line, support user onboarding, provide on-site and remote support, collaborate with security and infrastructure teams, document interventions, recommend process improvements, coordinate complex requests
Seniority
Senior, hands-on IC