Claims Team Lead
Core
Provide day-to-day leadership to the Claims team, overseeing claims adjudication activities and service delivery for Life, Critical Illness, Accidental Death and Dismemberment, Disability, Out-of-Country, Health, and Dental benefits.
Role type
Senior IC Claims Team Lead
Builds
Claims adjudication services and operational workflows for Group Insurance benefits
Domain
Insurance / Claims Operations
Deliverable
client delivery
Required skills
Claims adjudication, team leadership, workflow coordination, performance monitoring, risk assessment, client escalation resolution, team administration, process improvement
Preferred skills
Group Insurance experience, people leadership, FLMI or ACS designation, industry regulations knowledge
Technologies
Claims management systems
Responsibilities
Lead, coach, and support team members; Coordinate workflow and resource allocation; Monitor claims performance and operational reports; Assess operational trends and emerging risks; Support resolution of escalated client concerns; Oversee team administration activities; Collaborate on departmental initiatives and process enhancements
Seniority
Senior, hands-on IC with mentorship duties