Delivery Manager - Service Desk N 4D
Core
Administer and maintain the ServiceNow platform to ensure IT Service Management (ITSM) processes, platform stability, and data integrity.
Role type
ServiceNow Administrator (ITSM)
Builds
ITSM workflows, incident/request/change/problem management modules, and user access controls.
Domain
IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow administration, ITSM process support, JavaScript (ServiceNow scripting), update sets management, environment promotion, troubleshooting, integrations (Import Sets/Transform Maps), documentation, collaboration with developers and process owners.
Preferred skills
ServiceNow Certified System Administrator (CSA), CMDB/Knowledge Management/Service Portal experience, REST/SOAP integrations, ITIL Foundation.
Technologies
ServiceNow, JavaScript, Flow Designer, Import Sets, Transform Maps, REST, SOAP.
Responsibilities
Administer and maintain the ServiceNow platform; Configure and support core ITSM modules (Incident, Request, Change, Problem); Manage users, groups, roles, and access controls; Create and maintain forms, fields, business rules, client scripts, UI policies, notifications, and workflows; Perform platform upgrades, patching, and testing; Troubleshoot issues and analyze root causes; Support integrations and data imports; Maintain documentation; Collaborate with developers and service desk teams.
Seniority
Mid-level, hands-on IC
