Customer Service Representative
Core
Respond to customer and business partner inquiries via phone and email, manage claims requests, and provide product information in a non-sales environment.
Role type
Customer Service Representative
Builds
Customer support interactions and claims documentation
Domain
Financial services / Insurance
Deliverable
client delivery
Required skills
Customer service, interpersonal communication, computer systems proficiency, French (advanced), English (advanced)
Responsibilities
Respond to incoming calls and emails, conduct outbound follow-up calls, explain processes and document files, update personal information and document claims, manage complex cases, meet performance indicators
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