Customer Representative (French-speaking) - Remote - Sports industry MA01
Core
Handle incoming and outbound customer contacts via telephone and email for sports brands, ensuring high satisfaction and brand image representation.
Role type
Customer Representative (French-speaking)
Builds
Customer support interactions for sports industry clients
Domain
Sports industry / Customer Support
Deliverable
client delivery
Required skills
French (bilingual/advanced), English (advanced), active listening, written communication, customer-focused attitude
Preferred skills
self-motivation, teamwork, open-mindedness, goal orientation
Technologies
call tracking systems, knowledge database
Responsibilities
Handle incoming customer contacts via telephone and email, perform outbound contacts to resolve issues, log call details and follow-ups, ensure correct presentation of customer's corporate and brand images, enrich and localize the knowledge database from new contacts
Seniority
Entry-level / Individual Contributor