Claims Officer
Core
Handling backend administrative duties for vehicle damage claims, contacting customers, and maintaining accurate file records for recovery preparation.
Role type
Claims Officer
Builds
Claims processing and recovery allocation workflows for vehicle rental customers
Domain
Automotive rental and insurance claims
Deliverable
client delivery
Required skills
Customer service, communication (verbal and written), problem-solving, computer literacy, teamwork
Responsibilities
Investigating vehicle damage cases and advising on probable outcomes, gathering and sorting information to process new claims, preparing paperwork for refund/charge transactions, dealing with telephone and email inquiries regarding claims, maintaining accurate file notes on financial transactions and case development, proactively resolving workflow issues