Engineer - Service Desk N 4A
Core
Respond to customer inquiries and provide technical support via phone, email, or chat; troubleshoot hardware and software issues.
Role type
Service Desk Engineer
Builds
Resolved technical issues and documented knowledge base entries
Domain
IT Service Management (ITSM)
Deliverable
client delivery
Required skills
IT Service Management (ITSM), Service Integration and Management (SIAM), Agile Methodology, IT Consulting Services, Engineering Services
Preferred skills
Design Thinking, Storytelling, Executive Presence, Personal Effectiveness, Collaboration Tools
Technologies
ServiceNow
Responsibilities
Respond to customer inquiries and provide technical support via phone, email, or chat; Troubleshoot hardware and software issues and provide solutions in a timely manner; Collaborate with internal teams to resolve complex technical issues; Document customer interactions, technical solutions, and product issues for knowledge sharing and improvement; Provide training and guidance to customers on product usage and best practices.
