Developer - Application Development Programming Language/Scripting Languages/Web Technologies N 4A
Core
Design and implement call flows, scripts, and multi-channel integrations for CXOne and Nice InContact systems to support inbound and outbound agent operations.
Role type
Application Developer (Contact Center Solutions)
Builds
Call flows, chat/email integrations, and predictive/inbound/outbound campaigns for client contact centers.
Domain
Contact Center Technology / Customer Experience (CX)
Deliverable
product features
Required skills
Nice CXOne, InContact Studio, InContact Omnichannel, DFO, SIP protocols, Scripting Languages, Web Technologies
Preferred skills
Nice InContact Studio setup and design, Inbound/Outbound operations expertise, Oracle Certified Professional
Technologies
Nice InContact, CXOne, InContact Studio, DFO, SIP
Responsibilities
Design and implement new Nice InContact Call flows using InContact Studio; Implement projects using InContact Omnichannel, DFO, chat, and email; Troubleshoot and trace issues on CXOne scripts; Support business needs for multi-channel integration.
Seniority
Mid-level IC
