Sr. Tech Lead - Application Support N 4D
Core
Lead and mentor a team of application support specialists to resolve complex technical issues and enhance system performance.
Role type
Senior Application Support Team Lead
Builds
Application support processes and issue resolution workflows
Domain
IT Operations / Application Support
Deliverable
client delivery
Required skills
People Leadership, Technical Expertise, Change Management, Agile Methodology, Risk Management, Executive Presence
Preferred skills
Design Thinking, Client Relations, Modernizing Operations, Personal Effectiveness, Storytelling, Inclusion
Responsibilities
Supervise and mentor application support specialists, Provide technical guidance for complex issue resolution, Develop best practices for support processes, Manage escalated user issues, Conduct performance reviews and training needs analysis, Collaborate with cross-functional teams to enhance system performance
