Reservation Agent
Core
Managing guest reservations, pre-arrival experiences, and special requests to uphold luxury resort standards.
Role type
Senior IC reservation coordinator
Builds
Seamless booking experiences for Forbes 5-Star resort guests
Domain
Luxury hospitality
Deliverable
product features
Required skills
Reservation management, upselling, PMS software proficiency, payment processing, group booking coordination, inventory management, multi-channel communication
Preferred skills
Luxury hotel experience, bilingual communication, local attractions knowledge, dining knowledge
Technologies
SynXis, HMS, Revinate, Sertifi, Microsoft Office
Responsibilities
Manage guest reservations and special requests; Process payments and compute bills; Partner with Front Office, Housekeeping, Spa, and Concierge teams; Handle group reservations and high-demand periods; Maintain guest information for personalization; Optimize room availability and rates.
Seniority
Mid-level, hands-on IC