Front Line Manager - F&A - I2C 4B
Core
Manage cash collections, dispute resolution, and team performance to meet financial targets for end customers.
Role type
Front Line Manager, Financial Accounting & Collections
Builds
Cash collection processes, dispute resolution workflows, and team capacity
Domain
Financial Services / Accounts Receivable
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Accounts Receivable Collection, Collections Management, People Leadership, Data Analytics, Lean Six Sigma, Client Relations, Cash Application, Deductions Management, Data Visualization
Preferred skills
Financial Close, Banking Capital Markets, SAP S/4HANA
Technologies
SAP S/4HANA, Blackline, Microsoft Excel
Responsibilities
Balance cash related to collections and dispute management; interact with end customers via calls and emails for collecting past due amounts; meet monthly/quarterly/yearly collections targets; manage customer and regional stakeholder relationships; lead and participate in conference calls with Country/Regional Financial Managers; participate in governance meetings at country/region level; ensure team members meet deliverables and remain motivated; identify and drive operational improvement opportunities (Lean and Six Sigma projects); analyze team performance to ensure task completion per specifications and deadlines; drive people-related agenda including target settings, appraisals, and talent building; ensure proper backup structure and succession planning; train and develop the team; lead issue-solving agendas and monthly meetings; review escalation tickets and assist the team in meeting SLAs.
Seniority
Manager, hands-on leadership