Associate - Customer Care - Collections 5A
On-site
Core
Provide customer support by investigating, troubleshooting, and resolving customer issues while acting as a trusted advisor.
Role type
Customer Support Associate
Builds
Resolved customer issues and accurate issue tracking
Domain
Customer Care / Collections
Deliverable
client delivery
Required skills
Problem-solving, Decision-making, Multitasking, Time management, CRM systems, English (B2+), Portuguese (B2+)
Responsibilities
Investigate and resolve customer issues, Use resources to ensure high standards, Listen and empathize with customers, Find root causes and solve issues on first contact, Log defects appropriately, Set an example for other agents