Shared Services Specialist
Core
Support HR, Payroll, and Benefits business processes and Workday system operations for the University of Wisconsin System.
Role type
Business Process Specialist (Shared Services)
Builds
HR, Payroll, and Benefits services for university employees
Domain
Higher Education / Human Resources
Required skills
HRIS/ERP system administration, payroll processing, benefits enrollment processing, auditing, employee lifecycle processing, data entry and correction, policy interpretation, customer support, Excel
Preferred skills
Human Resources experience (benefits, payroll, time, leave, recruitment, performance management), Workday experience, public sector or university setting experience, analytical problem-solving skills
Responsibilities
Support multiple employee lifecycle processing activities including entering exception transactions, performing auditing and validations, and troubleshooting customer issues; Analyze and perform complex entries and corrections within Workday and related systems; Research and interpret UW Policies, regulations, statutes and develop procedures for application within the system and related business processes; Analyze and resolve incoming customer service tickets in accordance with Service Operations timelines and standards; Create, organize, review and update training materials and business process documentation; Oversee and/or work with the appropriate Business Analyst on system related service requests to help define and develop the nature and scope of the request.