IT Support Technician - Information Technology Services
Core
Provides elevated, hands-on technology support for university employees, students, classrooms, and campus systems, independently investigating and resolving escalated technical issues.
Role type
Senior IC IT Support Technician (Help Desk Specialist III)
Builds
Enterprise IT support operations, system upgrades, and training programs for university staff and students.
Domain
Higher Education / Enterprise IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Advanced troubleshooting (Windows/macOS), ServiceNow, process documentation, enterprise system support, event technology support
Preferred skills
Microsoft MECM/Intune/Jamf, instructional technology support (LMS, Webex, Zoom), AV equipment support, asset management
Technologies
Windows, macOS, Microsoft Office, ServiceNow, Microsoft MECM, Intune, Jamf, Webex, Teams, Zoom
Responsibilities
Troubleshoots and resolves escalated complex technical problems independently; documents inquiries and recommends procedural improvements; develops operational procedures to improve efficiency; trains staff on operational work procedures; provides first-level support for select university systems; supports technology for university events.
Seniority
Mid-level, hands-on IC
