Guest Services Manager - Giants Ridge
Core
Lead daily guest service operations for a four-season resort, managing team performance and guest experience across golf and winter recreation seasons.
Role type
Senior hospitality operations manager
Builds
Guest experiences and operational efficiency for a family-oriented resort
Domain
Hospitality / Recreation / Tourism
Required skills
Team leadership and coaching, operational management, budgeting and labor management, conflict resolution, scheduling, financial accountability, Microsoft Office proficiency
Preferred skills
Experience with point-of-sale systems, reservations, and operational reporting
Technologies
Microsoft Office, Point-of-sale systems, Company operational software
Responsibilities
Supervise, train, and schedule Guest Services employees; Establish and maintain service standards; Resolve guest concerns; Coordinate staffing and seasonal transitions; Assist with departmental budgeting and financial accountability; Monitor performance metrics and prepare reports
Seniority
Senior, hands-on IC