Directeur.trice de la réception
Core
Supervise front desk operations, coordinate departments, and ensure high-quality guest service at a 4-star resort-style hotel in Quebec.
Role type
Front Office Manager
Builds
Guest experiences and operational efficiency for a 4-star hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front office operations, team leadership, recruitment and training, scheduling, financial resource management, complaint resolution, compliance management, strategic planning
Preferred skills
Hotel management degree, Microsoft Office, Property Management Systems (PMS), bilingualism (French/English), valid driver's license with personal vehicle
Technologies
Microsoft Office, Property Management Systems (PMS)
Responsibilities
Supervise daily front desk activities and coordinate between departments; Maintain consistent service quality and guest satisfaction; Recruit, hire, train, motivate, and manage staff; Implement procedures and standards for high-end guest experiences; Manage work schedules; Ensure facility compliance and functionality; Develop and implement short- and long-term strategic improvement actions; Maximize revenue and manage financial and material resources; Handle guest complaints and problem resolution with tact.
Seniority
Mid-level, hands-on management