Hotel Manager
Core
Oversee hotel occupancy and ensure efficient operations of front desk, housekeeping, and call center to maximize revenue and guest service.
Role type
Hotel Manager
Builds
Hotel operations and guest services
Domain
Hospitality / Gaming
Deliverable
product features
Required skills
Team supervision, budget development, regulatory compliance, customer dispute resolution, inventory management, event coordination
Preferred skills
Knowledge of hotel computer systems, OTA invoice management, casino floor operations
Technologies
LMS, ATI, Rainmaker, Microsoft Office
Responsibilities
Manage hotel departments to ensure maximum occupancy and efficiency; Hire, supervise, train, and evaluate team members; Maintain knowledge of industry practices and room rates; Coordinate special events and promotions; Resolve customer complaints; Ensure compliance with company policies and Pennsylvania Gaming Control Board regulations; Develop operating budgets; Review and approve OTA invoices.
Seniority
Mid-level, hands-on IC