Front of House Manager - Sacramento
Core
Lead hospitality operations and resident experiences at a large-scale residential community, overseeing daily front-of-house services and amenity operations.
Role type
Senior hospitality operations manager
Builds
Resident-facing hospitality services and amenity experiences
Domain
Residential property management / Hospitality
Deliverable
product features
Required skills
Team leadership, service standards management, scheduling and staffing, resident relations, service recovery, operational procedure development, performance coaching
Preferred skills
Luxury hospitality experience, concierge or guest relations oversight, resort-style property background, hospitality training program implementation
Responsibilities
Lead daily front-of-house operations including resident reception and amenity services; Recruit, train, coach, and develop a team of Amenity Ambassadors; Establish and maintain elevated hospitality standards; Oversee staffing schedules and service coverage; Build strong relationships with residents and resolve concerns; Conduct service observations and coaching; Collaborate on resident engagement initiatives and events; Develop operational procedures and training programs.