Service Manager
Core
Modernize client experience and oversee operational service functions including money movement, trade support, and account maintenance across assigned branches.
Role type
Senior IC Service Manager (Branch Operations)
Builds
Operational efficiency and compliance within branch service teams
Domain
Financial Services / Banking Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Trade supervision, money movement oversight, document handling, quality assurance reviews, process improvement, compliance audit execution, team coaching, conflict resolution, strategic thinking
Preferred skills
Leadership in behavioral change, talent development, relationship management with key partners, diversity and inclusion advocacy
Technologies
N/A
Responsibilities
Oversee service transaction approvals and processes (trade supervision, money movement, document handling, cashiering, trading, account maintenance), conduct quality assurance reviews on execution, lead operational remediations, ensure appropriate coverage across branches, facilitate resolution of client inquiries, administer administrative efforts, participate in self-audit testing and branch exams, identify and implement process improvements, lead and mentor Service Associates and Receptionists, maintain relationships with key partners in Branch/Market/Region/Home Office
Seniority
Senior, hands-on IC with people management