Assistant /Deputy Branch Operation Manager
Core
Supervise and support counter service operations, monitor daily transactions, and handle customer inquiries and complaints to ensure service quality and policy compliance.
Role type
Assistant/Deputy Branch Operation Manager
Builds
Counter service operations and customer service channels
Domain
Banking
Required skills
Banking operations knowledge, customer service, communication, negotiation, complaint handling, policy compliance
Preferred skills
HKSI qualification
Technologies
None stated
Responsibilities
Supervise and support counter service, monitor daily counter transactions, handle customer inquiries and complaints, assist branch managers in planning and executing counter services, serve as communication channel between branch and functional units, provide operational improvement recommendations
Seniority
Mid-level, operational IC