Manager Consumer Sales
Core
Manage and coach an outbound sales team of Personal Consultants to achieve booking goals and deliver superior customer service for cruise vacations.
Role type
Manager Consumer Sales (Outbound Sales Team Lead)
Builds
Cruise vacation bookings and guest experiences
Domain
Travel & Hospitality (Cruise Industry)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
sales team management, sales coaching, campaign planning, performance assessment, Salesforce.com usage, lead distribution, goal setting, recruitment support, policy compliance monitoring, daily reporting
Preferred skills
cruise sales experience, hospitality industry experience, travel reservations systems knowledge, Oceania products knowledge
Technologies
Salesforce.com, Microsoft Word
Responsibilities
Manage, train, mentor, and coach a team on sales techniques; Plan and organize the sales team's work to ensure attainment of sales goals; Conduct daily team meetings to discuss performance and motivate the team; Monitor and update Salesforce.com queues; Calculate personal booking goals to ensure monthly targets are hit; Aid in recruiting, interviewing and hiring; Ensure team members demonstrate compliance of all company and department policies.
Seniority
Manager, hands-on IC