Customer Service Specialist
Core
Central contact for pharmacies, clinics, hospitals, and distributors in Switzerland, responsible for order processing, customer inquiries, and compliance with pharmaceutical guidelines.
Role type
Customer Service Specialist (Order Management)
Builds
Operational order fulfillment and customer support for the Swiss market
Domain
Dermatology / Pharmaceutical distribution
Required skills
Order management, customer support, ERP/CRM systems, logistics coordination, compliance (GDP), data management
Preferred skills
Experience in pharma/medtech/cosmetics, project participation
Technologies
ERP systems, CRM systems, MS Office
Responsibilities
Receive and process customer orders in ERP system, handle customer inquiries regarding products and availability, manage complaints and invoicing, coordinate with logistics and supply chain, ensure compliance with GDP standards, contribute to service process optimization projects
Seniority
Individual Contributor