Customer Operations Business Lead, O2C
Core
Business owner for outsourced Order-to-Cash (O2C) operations, ensuring governance, performance management, and compliance for Therapeutic Dermatology and Injectable Aesthetics businesses.
Role type
Senior IC Customer Operations Business Lead
Builds
Operational excellence and consistent O2C execution across outsourced networks and distribution partners
Domain
Healthcare / Dermatology / Supply Chain / Finance
Required skills
Stakeholder management, supplier governance, KPI monitoring, escalation management, process improvement, compliance oversight, data analysis, cross-functional collaboration
Preferred skills
Experience with outsourced O2C models, knowledge of ERP/EDI systems, background in healthcare distribution
Technologies
ERP, EDI, Dashboards, Scorecards
Responsibilities
Monitor outsourced O2C execution against service levels and SOPs; Lead escalation management for customer-impacting issues; Drive corrective actions and continuous improvement; Oversee compliance, risk management, and business continuity; Maintain customer master data and system governance.
Seniority
Senior, hands-on IC