Customer Operations Business Lead, O2C
Core
Governance, performance management, and oversight of outsourced Order-to-Cash (O2C) operations for Therapeutic Dermatology and Injectable Aesthetics businesses.
Role type
Senior IC Customer Operations Business Lead (O2C)
Builds
Operational excellence and consistent O2C execution for dermatology products
Domain
Dermatology / Healthcare Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Supplier governance, KPI monitoring, escalation management, process governance, compliance oversight, stakeholder influence, root cause analysis, business continuity planning, data management
Preferred skills
Experience with outsourced O2C models, 3PL management, ERP/EDI systems, regulatory compliance in healthcare
Technologies
ERP, EDI, dashboards, scorecards
Responsibilities
Monitor outsourced O2C execution against service levels and SOPs; Lead cross-functional resolution of customer-impacting O2C issues; Maintain and improve O2C processes and compliance standards; Oversee customer master data and licensing requirements; Drive corrective actions and continuous improvement initiatives.
Seniority
Senior, hands-on IC