Account Manager
Core
Managing long-term relationships with clinical trial clients to drive retention, growth, and satisfaction for a cloud-based clinical data management platform.
Role type
Senior Account Manager (SaaS/Healthcare)
Builds
Client retention and business growth for Zelta by Merative's clinical data management platform
Domain
Healthcare / Clinical Research / Life Sciences
Deliverable
client delivery
Required skills
relationship building, strategic discussions, complex problem solving, consultative guidance, project management, SaaS industry knowledge, clinical trial domain knowledge
Preferred skills
Zelta or clinical trials database certification
Responsibilities
Serve as primary post-sales point of contact and escalation point for high-priority clients; Act as key liaison between clients and internal teams; Oversee client account health and monitor key metrics; Align client business strategies with company offerings; Lead regular strategic reviews to identify growth opportunities; Educate clients on new product features and best practices; Lead or participate in special projects driving organizational change
Seniority
Senior, hands-on IC
