Senior Operations Manager
Core
Lead specialized Technical Support teams handling advanced support, escalations, and electronic inventory programs to improve customer experience and operational efficiency.
Role type
Senior Operations Manager (Technical Support)
Builds
Specialized Technical Support services and operational improvements for healthcare clients
Domain
Healthcare / Technical Support Operations
Required skills
Leadership of multiple operational teams, cross-functional project management, operational metrics analysis, process improvement, automation implementation, team coaching and development
Preferred skills
Experience in Contact Center or Customer Success, organizational change management
Technologies
Automation tools, operational reporting systems
Responsibilities
Lead initiatives to improve customer experience, service quality, and productivity; oversee specialty support functions and track key metrics; hold Supervisors accountable for team performance and development; partner with leadership on operating model improvements; evaluate and implement automation solutions; promote Technical Support services across the organization
Seniority
Senior, hands-on IC with people leadership
