Sr. Manager, Customer Success
Core
Owns post-sale client implementations and ongoing account performance, ensuring successful onboarding, adoption, and measurable value realization for healthcare clients.
Role type
Senior Manager, Customer Success
Builds
Effective product utilization, reporting solutions, and sustained client performance
Domain
Healthcare / Pharmacy
Required skills
Project management, client implementation, account management, cross-functional leadership, client escalation management, performance reporting, risk management, change management, data analysis
Preferred skills
Healthcare or pharmacy domain expertise, project management certifications, customer success certifications
Responsibilities
Lead complex client implementations and onboarding, translate client workflows into product utilization, coordinate internal teams, monitor account health, deliver against contractual commitments, lead client escalations, act as trusted advisor
Seniority
Senior, hands-on IC with management responsibilities