Operations Support Lead
Core
Lead operational support for business-critical Supply Chain and enterprise applications (ERP, WMS, TMS, Finance, Pricing), ensuring reliable, secure, and efficient operations across incident, problem, change, and service-level management.
Role type
Senior IC Operations Support Lead
Builds
End-to-end support model for ERP, WMS, TMS, Finance, and Pricing applications, including interfaces, data flows, batch processes, integrations, and reporting.
Domain
Healthcare Supply Chain / Enterprise IT Operations
Required skills
IT Service Management (ITIL), Vendor/MSP Governance, Major Incident Management, Root Cause Analysis, KPI & Dashboarding, Supply Chain Domain Knowledge, Executive Communication, Change Management, Service Level Management, Stakeholder Coordination
Preferred skills
Cloud Platforms (GCP, Azure, AWS), ITSM Tools (Jira, ServiceNow), Distribution Center Technologies (RF, Automation), Agile/DevOps/SRE, Analytics & AI Tools
Technologies
ERP, WMS, TMS, Google Cloud Platform, Microsoft Azure, Amazon Web Services, Jira Service Management, ServiceNow, RF devices, Warehouse Automation
Responsibilities
Own end-to-end support model for critical applications and infrastructure; Lead internal analysts and coordinate MSP resources for L2/L3 support; Manage major incidents, root cause analysis, and service improvements; Analyze operational data to produce KPI dashboards and executive summaries; Coordinate after-hours support for high-impact events and releases.
Seniority
Senior, hands-on IC with leadership responsibilities
