Analyste de Soutien Bilingue
Core
Bilingual support analyst troubleshooting mechanical failures, hardware/software outages, network issues, and user problems for hospital and pharmacy automation systems.
Role type
Support Analyst (IT/Robotics)
Builds
Automation systems for hospitals and pharmacies
Domain
Healthcare technology / Robotics
Deliverable
client delivery
Required skills
Windows support, SQL Server, remote access tools, problem-solving, autonomous work, documentation, prioritization
Preferred skills
HL7, robotics/biomedical equipment experience
Technologies
Windows, Excel, Word, PowerPoint, TeamViewer, Remote Desktop, SQL Server
Responsibilities
Monitor and answer incoming call queues, document client interactions and troubleshooting steps, manage open tickets for resolution, assist field technicians remotely, acquire knowledge of new products and solutions
Seniority
Entry-level (1+ years experience)