Director, HR Service Delivery Systems
Core
Strategic ownership of HR Service Delivery platforms (e.g., ServiceNow) to enhance employee service experiences through automation, AI, and process optimization.
Role type
Director, HR Service Delivery Systems (Strategy & Product)
Builds
Scalable HR service operations, self-service capabilities, and future-state workflows for HR Shared Services.
Domain
Healthcare / HR Technology / Shared Services
Required skills
Product strategy, governance, demand management, roadmap planning, stakeholder alignment, business case creation, process improvement, HR shared services expertise, technology fluency (automation/AI), change enablement.
Preferred skills
Direct ServiceNow HR Service Delivery (HRSD) experience.
Technologies
ServiceNow
Responsibilities
Develop and maintain service delivery strategy and roadmap for HR Services operations technology; Lead governance, enhancements, and demand management including intake and prioritization; Identify and implement opportunities to streamline processes and increase self-service; Drive continuous improvement initiatives for efficiency and employee satisfaction; Partner with Technology and COEs to advance objectives; Create business cases for technology investment and qualify value created.
Seniority
Director, strategic & operational ownership