Strategic Account Manager
Core
Primary contact for strategic accounts, serving as internal and external customer liaison to drive contract success, satisfaction, and renewal for pharmacy clients.
Role type
Senior Strategic Account Manager (Healthcare Technology)
Builds
Customer portfolio contracts, QBRs, and strategic insights for Macro Helix and McKesson enterprise products.
Domain
Healthcare / Pharmacy Operations / 340B Program
Deliverable
client delivery
Required skills
Account management, CRM software (SalesForce), data analysis, contract lifecycle management, software implementation knowledge, EDI standards, hospital revenue cycle knowledge, pharmacy operations knowledge, 340B program knowledge
Preferred skills
Compliance and government affairs experience, 340B ACE certification
Technologies
SalesForce, Microsoft Office Suite, Power BI, SFTP, Snowflake
Responsibilities
Conduct quarterly business reviews (QBR) with C-suite stakeholders, perform exploratory data analysis for 340B program optimization, manage customer portfolio contract success and renewal, identify new sales opportunities with enterprise partners, facilitate cross-departmental issue resolution, maintain premier customer satisfaction via surveys.
Seniority
Mid-level, hands-on IC