Lead Operations Manager, Enterprise Serialization Service
Core
Lead enterprise-wide incident management and platform operations for critical regulated supply chain systems, ensuring business continuity and DSCSA compliance.
Role type
Senior IT Incident & Platform Operations Manager
Builds
Enterprise technology platforms supporting pharmaceutical supply chain and distribution operations
Domain
Healthcare / Pharmaceutical Supply Chain / Regulated Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Operations leadership, Incident Management, Crisis Management, Cross-functional team coordination, Vendor/Offshore team management, ITSM processes, Executive communication, Platform reliability strategies
Preferred skills
DSCSA compliance knowledge, SAP ATTP/Basis/OTC/WMS operations, Kubernetes, API Management, Infrastructure as Code, CI/CD practices, Business impact assessment
Technologies
SAP ATTP, SAP Basis, OTC, WMS, Integration Platform, Kubernetes, API Management, IaC, CI/CD
Responsibilities
Lead high-severity incident response and coordinate business-critical recovery efforts, Develop and execute platform operations strategies aligned with compliance and business objectives, Own executive and stakeholder communications regarding technical status and impact, Guide platform governance and continuous improvement initiatives, Mobilize cross-functional teams including infrastructure and external providers, Assess customer impact and communicate effectively with strategic stakeholders
Seniority
Senior, hands-on IC with strategic leadership