Service Now AI Architect
Core
Lead the design, governance, and delivery of enterprise-scale AI-enabled solutions on the ServiceNow platform to automate workflows and improve employee experiences.
Role type
Senior ServiceNow AI Solution Architect
Builds
Enterprise-scale AI solutions, intelligent automation workflows, and secure scalable platforms on ServiceNow.
Domain
Healthcare technology / Enterprise Software / Artificial Intelligence
Deliverable
production ML models | product features | infrastructure
Required skills
ServiceNow architecture, AI solution design, enterprise architecture, integration design, API design, cloud technologies, security principles, stakeholder management, technical strategy, team mentorship
Preferred skills
Generative AI, Agentic AI, LLM-powered solutions, AI governance, ITSM/HRSD/CSM product suites, TOGAF, cloud modernization, DevOps, Infrastructure as Code, ServiceNow certifications, healthcare industry experience
Technologies
ServiceNow, Now Assist, AI Agents, Workflow Data Fabric, Predictive Intelligence, Virtual Agent, Cloud, APIs
Responsibilities
Lead architecture strategy and roadmaps for ServiceNow AI; Design scalable enterprise-grade AI solutions; Establish AI governance and security guardrails; Mentor architects and engineering teams; Partner with stakeholders to translate business needs into technical solutions; Evaluate emerging AI technologies.
Seniority
Senior, hands-on IC with strategic leadership
