Sr. Field Support Engineer (Executive Support)
Core
Deliver exceptional onsite and remote technical support for executives and their assistants across a modern enterprise environment, including hardware troubleshooting, device management, and A/V coordination.
Role type
Senior IC field support engineer (executive support)
Builds
Stable, secure, and high-performance technology environments for executive leadership
Domain
Healthcare / Enterprise IT Infrastructure
Required skills
Windows 10/11 and macOS troubleshooting, Microsoft 365 administration, Active Directory and Microsoft Entra ID management, endpoint management (Intune, SCCM), hardware troubleshooting, ServiceNow, executive-level customer service, proactive issue resolution, AI tool adoption
Preferred skills
Apple device management (Jamf, Apple Business Manager), PowerShell scripting, zero-touch deployment, regulated industry experience, mentoring
Technologies
Windows 10/11, macOS, iOS, Microsoft 365, ServiceNow, Active Directory, Microsoft Entra ID, Microsoft Intune, SCCM, Apple Business Manager, Jamf
Responsibilities
Provide advanced support for Windows, macOS, and iOS devices; troubleshoot complex hardware and software issues; manage user accounts and permissions; support executive meeting and A/V needs; create technical documentation; mentor support engineers
Seniority
Senior, hands-on IC
