Sr. Integration Developer
Core
Design, configure, optimize, and support enterprise-scale contact center solutions and integrations connecting AI-powered digital agents to enterprise systems.
Role type
Senior IC Integration Developer (Contact Center & AI)
Builds
Scalable, secure integrations between Five9 contact center platform, Sierra Agent OS digital agents, Salesforce, SAP, and MuleSoft APIs.
Domain
Healthcare technology, Contact Center as a Service (CCaaS), AI Digital Agents
Required skills
Five9 platform configuration, IVR and call routing design, omnichannel workflow management, REST API integration, middleware (MuleSoft) development, telephony troubleshooting, release management
Preferred skills
Five9 certifications, AI virtual agent integration, Salesforce Service Cloud, SAP, Genesys Cloud, Cisco Contact Center, SIP/VoIP, healthcare industry experience
Technologies
Five9, Sierra Agent OS, Salesforce, SAP, MuleSoft, Cisco, Genesys Cloud, REST APIs, Webhooks
Responsibilities
Design and optimize Five9 contact center solutions including call routing and IVR; Develop voice, chat, and email engagement configurations; Support migration of workloads from legacy platforms (e.g., Cisco) to Five9; Build integrations between digital agents and enterprise systems; Troubleshoot complex platform, routing, and integration issues; Mentor team members and promote best practices
Seniority
Senior, hands-on IC
