Analyste de Support 1 / Level 1 Support Analyst
Core
Troubleshooting and resolving hardware/software issues, network problems, and user concerns to ensure maximum uptime of McKesson Automation products.
Role type
Level 1 Support Analyst (IT/Field Service)
Builds
McKesson Automation products (robotics/biomedical equipment)
Domain
Healthcare technology / Robotics / Biomedical equipment
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, network problem resolution, remote support, ticket management, Windows environment proficiency, SQL/Oracle database experience
Preferred skills
Robotics or biomedical equipment background, bilingual French/English, SQL/Oracle experience
Technologies
Windows, Excel, Word, PowerPoint, TeamViewer, Remote Desktop, SQL, Oracle
Responsibilities
Diagnose and resolve hardware/software issues in a Windows environment, monitor and respond to incoming support calls, document customer interactions and troubleshooting steps, manage open tickets for timely resolution, provide remote support to field service technicians, acquire technical knowledge of new products and solutions
Seniority
Entry-level to Junior (0-2 years experience)