Digital pathology service engineer
Core
Field service engineer responsible for installing, maintaining, and repairing digital pathology scanners and laboratory automation systems in clinical settings.
Role type
Field Service Engineer (Medical Devices)
Builds
Digital pathology scanners and related laboratory automation hardware
Domain
Healthcare / Digital Pathology / Medical Devices
Deliverable
physical/clinical work
Required skills
hardware troubleshooting, preventive maintenance, system calibration, network configuration, root cause analysis, service documentation, inventory management, on-site setup
Preferred skills
engineering or biomedical technology degree, experience with robotic systems, familiarity with LIS integration
Technologies
CRM, Jackson LIS, Swift, TCP/IP, VPN, Windows, Network, REST
Responsibilities
Schedule and execute preventive maintenance and field change orders on digital scanners; diagnose and repair hardware/software/connectivity issues; lead complete site setups including unpacking, assembly, and calibration; respond to on-site service calls to minimize downtime; maintain accurate service reports and calibration records; manage tools, parts, and inventory efficiently.
Seniority
Mid-level, hands-on IC