Fulfillment Specialist
Core
Manage and administer service orders for external and internal customers, ensuring accurate invoicing and exceptional customer experience.
Role type
Order Fulfillment Coordinator
Builds
Service orders, invoices, and spare parts orders for Alfa Laval Service
Domain
Manufacturing / Industrial Equipment
Required skills
Order management, ERP tools proficiency, invoicing, data entry, claims processing, logistics coordination, PC skills (word processing, spreadsheets, databases), prioritization
Preferred skills
Associate's degree in business, experience in manufacturing or customer service environments
Responsibilities
Open and maintain service orders with accurate information, perform tasks within proprietary applications and ERP tools, interact with Field Service and Service Center Coordinators, assist Logistical Projects team to meet KPIs, review orders for accuracy prior to invoicing, invoice jobs to end customers, support Shared Services with Account Receivable issues, process claims through the ACT system, manage order backlog for timely invoicing
Seniority
Entry-level to Mid-level