Customer Support Standard - UAE National
Core
Manage complex international sales and service orders throughout the Order-to-Invoice cycle for Alfa Laval's Ocean Division in the Middle East.
Role type
Senior Customer Support Specialist (Supply Chain & Logistics)
Builds
Export orders, invoicing, and logistics execution for international customers.
Domain
Industrial equipment manufacturing / Supply Chain / Logistics
Required skills
Order-to-Invoice cycle management, Sea/Air freight coordination, ERP systems (SAP/Oracle), Incoterms knowledge, International payment terms (LC/CAD), Microsoft Excel/Power BI, Commercial documentation handling
Preferred skills
Six Sigma certification, Process improvement experience, Industrial equipment manufacturing background
Technologies
SAP, Oracle, I Scala, Microsoft Excel, Power BI
Responsibilities
Manage export orders from entry to closure, Coordinate with customers and logistics partners, Ensure compliance with export documentation and payment terms, Prepare reports and analyses, Identify process improvement opportunities
Seniority
Mid-Senior, hands-on IC