Coordination Team Manager
Core
Lead and optimize the planning, scheduling, and coordination of Field Service and Service Centre activities across Oceania to ensure operational excellence and superior customer experiences.
Role type
Senior Operations Manager (Service Coordination)
Builds
Field service operations and service center activities for customers in Oceania
Domain
Industrial equipment services (energy, food, water, shipping)
Required skills
Team leadership, operational planning, scheduling, process improvement, stakeholder management, change management, hands-on operational support
Preferred skills
Coaching and mentoring, transformational initiatives, digitization projects
Responsibilities
Lead and develop the Coordination Team, oversee planning and scheduling of field service activities, ensure timely processing of service requests, drive standardization of coordination processes, collaborate with Operations managers, provide hands-on operational support during peak periods
Seniority
Senior, hands-on IC