Service Sales manager
Core
Manage people, shape strategy, and drive market growth for the lifecycle service business in the industrial aftermarket.
Role type
Senior Service Sales Manager
Builds
Lifecycle service business and aftermarket sales
Domain
Industrial equipment services (energy, food, water, shipping)
Required skills
B2B industrial sales, service sales, leadership, business planning, commercial growth strategies, CRM, sales forecasting, data analytics, team coaching, strategic relationship building, competitive analysis, contract negotiation, market segmentation
Preferred skills
Industrial market knowledge (food & beverage, chemical, pharmaceutical, energy, water treatment), technical solution translation
Technologies
CRM systems, data analytics tools
Responsibilities
Lead change initiatives and drive continuous improvement; Translate corporate strategy into actionable regional or market initiatives; Establish sales forecasts, budgets, and KPIs; Identify growth opportunities through market segmentation and lifecycle service strategies; Monitor business performance and implement corrective actions; Perform competitive analysis and provide strategic recommendations; Support key account development and strategic customer visits; Lead opportunity pipeline management and forecasting; Negotiate complex commercial agreements and service contracts; Analyze sales performance, profitability, and business trends; Build long-term strategic relationships with customers; Understand customer operational challenges and develop value-based solutions; Drive customer satisfaction, retention, and loyalty; Support resolution of escalated customer issues; Collaborate with Operations, Engineering, Service, and Product Management; Improve sales processes, CRM utilization, and reporting accuracy.
Seniority
Senior, hands-on IC with leadership responsibilities