Aftersales Account Manager
Core
Develop and manage key customer accounts in the Saudi energy sector to grow Alfa Laval's service business, including maintenance, spare parts, and lifecycle solutions.
Role type
Senior Aftersales Account Manager (Energy)
Builds
Service contracts, recurring revenue streams, and long-term partnerships for installed base customers.
Domain
Industrial equipment services, Oil & Gas, Petrochemical, Power
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Account management, service sales, business development, commercial negotiation, customer relationship management, market intelligence, sales pipeline management, contract development, cross-selling/up-selling, CRM discipline
Preferred skills
Mechanical or Chemical Engineering degree, established customer relationships in Saudi Arabia, experience in Oil & Gas/Petrochemical/Power industries
Technologies
CRM systems
Responsibilities
Develop and execute account strategies for key customers; drive service sales growth through portfolio promotion; build strong relationships with decision makers and operational teams; identify and qualify sales leads; convert customer needs into profitable opportunities; lead commercial negotiations; manage the sales pipeline and forecasts; leverage market intelligence to identify emerging projects; collaborate with technical and service teams; ensure high-quality CRM data; monitor competitor developments; build networks across the energy ecosystem; deliver sales, margin, and customer-development targets.
Seniority
Senior, hands-on IC