Customer Support Specialist
Core
Manage the full lifecycle of service orders from quote acceptance to execution, closure, and invoicing for operations in Mexico and Central America.
Role type
Customer Support Specialist (Order Management)
Builds
Service orders and related documentation for clients in the energy, food, water, and marine industries.
Domain
Industrial services / Energy / Food / Water / Marine
Deliverable
product features
Required skills
Order lifecycle management, ERP system proficiency, Purchase order verification, Cross-functional coordination, Client communication, Billing support, Data accuracy, Time management, Problem-solving, Analytical thinking
Preferred skills
English (intermediate), Background in Business Administration, Engineering, Supply Chain, or Logistics
Technologies
ERP systems
Responsibilities
Manage the complete order cycle from quote acceptance to invoicing; Create, process, and monitor service orders in the ERP system; Review customer purchase orders against quotes and commercial terms; Coordinate with Service Engineers, Field Service, Planning, Warehouse, Logistics, Procurement, and Finance; Maintain proactive communication with clients regarding order status and delivery dates; Monitor order progress and coordinate corrective actions for delays; Support billing activities by ensuring complete service documentation; Update internal systems with accurate client and order data; Handle escalated client inquiries and complaints; Collaborate with Sales and Service teams to improve processes.
Seniority
Mid-level, hands-on IC