Business Solutions Consultant- Leave & Disability
Core
Strategic partner to Claims Operations and Product teams ensuring business processes, communications, and regulatory requirements are effectively implemented across Leave and Disability claim operations.
Role type
Business Solutions Consultant (Claims Operations)
Builds
Operational process documentation, standard claim communications, and release readiness activities for Leave and Disability systems.
Domain
Insurance / Claims Administration / Leave & Disability
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Leave & Disability claim management, FMLA/ADA/PFML/STD/LTD regulations, operational documentation (SOPs), system implementation support, regulatory compliance, process improvement, cross-functional stakeholder management
Preferred skills
FINEOS platform experience, leading operational change management initiatives, Bachelor Degree
Technologies
FINEOS
Responsibilities
Create and update Standard Operating Procedures (SOPs), job aids, and process maps; Draft and distribute huddle notifications and training guides for operational changes; Partner with Product and IT to maintain claimant-facing communication templates; Participate in claim system testing and release activities; Review business system requirements and assess operational impacts; Evaluate processes for simplification and automation.
Seniority
Mid-level, hands-on IC