Client Experience Specialist
Core
Operational and analytical partner managing end-to-end campaign execution, performance optimization, and client satisfaction for Yahoo Advertising's brand and performance portfolios.
Role type
Client Experience Specialist (Digital Media Operations)
Builds
End-to-end campaign lifecycles, performance reports, and client deliverables for advertisers in Retail, QSR, CPG, Pharma, and Health verticals.
Domain
Digital Advertising / Media Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Digital campaign management, media operations, digital media planning, client service, ad tech platforms (Google Ad Manager, DSPs, Salesforce), advanced Excel/Google Sheets, generative AI tools (Gemini, ChatGPT, Copilot), data validation, cross-functional coordination
Preferred skills
Experience in Retail/QSR/CPG/Pharma/Health verticals, DSP or premium publisher background, audience targeting tools, first-party data activation, conversion attribution models, structured prompt workflow creation
Technologies
Google Ad Manager, DSPs, Salesforce, Gemini, ChatGPT, Copilot, Slack AI, Google Sheets, Excel
Responsibilities
Serve as primary operational pre- and post-sale partner for assigned accounts; oversee full campaign lifecycles from inventory reservation through final billing; support proactive media planning and campaign revisions; utilize enterprise generative AI tools to draft performance updates and reports; identify repetitive tasks and apply AI-assisted workflows; participate in testing and implementing internal AI tools; coordinate issue resolution across ad operations, billing, and product support
Seniority
Mid-level, hands-on IC
