Senior Officer, Client Service Delivery
Core
Deliver omni-channel client and advisor service, drive digital adoption, and strengthen service quality controls for life insurance clients.
Role type
Senior IC client service delivery officer
Builds
Client service journeys and digital self-service capabilities
Domain
Life insurance / Financial services
Deliverable
client delivery
Required skills
Customer service, problem-solving, digital mindset, analytical skills, Microsoft Excel, Microsoft PowerPoint
Preferred skills
Life insurance servicing knowledge, process improvement, UAT, change implementation
Technologies
Microsoft Excel, Microsoft PowerPoint
Responsibilities
Handle walk-in, email, and assigned service requests; guide clients to digital self-service options; maintain service procedures and support quality checking; share knowledge and support colleagues on service enquiries and procedures.
Seniority
Senior, hands-on IC