Senior Manager, Client Experience and Service Design, Asia
Core
Senior Manager leading client experience and service design to convert research into differentiated propositions and measurable improvements across priority client journeys in Asia.
Role type
Senior Manager, Client Experience & Service Design
Builds
Differentiated client propositions and improved lifecycle journeys (onboarding, orphan engagement, retention)
Domain
Insurance / Financial Services in Asia
Deliverable
product features
Required skills
Design thinking, journey mapping, service blueprinting, qualitative and quantitative research, cross-functional leadership, lifecycle management, commercial judgement
Preferred skills
Insurance industry knowledge, Asian market expertise, co-creation and prototyping
Technologies
PowerPoint, Excel
Responsibilities
Lead journey mapping and translation of insight into actions, Drive cross-functional experience improvement, solutioning and implementation, Develop and activate distinctive client value propositions, Build market capability in design thinking and journey mapping, Measure impact, govern the portfolio and scale best practice
