Senior Operational Engineer
Core
Design, deliver, and support enterprise telephony and contact centre platforms (Microsoft Teams, Amazon Connect) using cloud and AI technologies.
Role type
Senior IC operational engineer (cloud telephony & contact centre)
Builds
Scalable, secure cloud-based telephony solutions and AI-enabled contact centre capabilities
Domain
Financial services / Cloud infrastructure / Contact Centre Operations
Required skills
AWS services, Amazon Connect, Microsoft Teams Telephony, Python, AWS Lambda, Cloud architecture, DevOps, Terraform, Jenkins, Ansible, CI/CD, ITIL, Agile
Preferred skills
AWS AI/ML services (Lex, SageMaker, Bedrock), Contact centre architecture design, Automation strategies
Technologies
AWS, Amazon Connect, Microsoft Teams, Python, Terraform, Jenkins, Bitbucket, Ansible
Responsibilities
Design HLDs and technical designs for telephony solutions, Support and enhance Amazon Connect and AWS services, Participate in incident response and change management, Mentor operations teams, Develop operational procedures and documentation, Identify opportunities for AI and automation integration
Seniority
Senior, hands-on IC
