Resource Team Leader
Core
Lead a team of Financial Centre Administrators to support Advisors and managers with training, technology adoption, and operational processes for Sun Life's financial services clients.
Role type
Senior IC operations and training team leader
Builds
Operational effectiveness of Financial Centre locations, including premises, technology, and client management processes
Domain
Financial services / Insurance
Deliverable
product features
Required skills
Team leadership, training program coordination, technology adoption enablement, facilities management, compliance training, PC troubleshooting, sales support system training
Preferred skills
Coaching and performance management, bilingualism, matrix environment navigation
Technologies
Salesforce, Microsoft Office, Windows Operating System
Responsibilities
Run operations of Financial Centre locations, lead the resource administration team, assess advisor learning needs and recommend training, enable technology adoption, coordinate and deliver training programs, provide just-in-time product and technical support, manage facilities and administrative processes
Seniority
Mid-Senior, hands-on IC