Manager, Agency Training Support and Services
Core
Manage Digital Training, Learning Engagement Support, and Training Analytics for the Agency Distribution Channel, including launching digital tools, organizing learning events, and providing data analysis.
Role type
Manager, Agency Learning & Development and Distribution
Builds
Digital training tools, learning events, and data analysis reports for agency segments
Domain
Corporate Training / Channel Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Project management, Leadership, Data analysis, Budget management, Event planning, Stakeholder management, Microsoft Office proficiency
Preferred skills
Multimedia production knowledge, Formal project management training
Responsibilities
Lead the team in overall function to support Agency Learning & Development and Distribution Team related to digital training tools, events and assemblies, data analysis, and administrative and logistics. Responsible for handling the Digital Learning Academy, digital tools/applications, and non-conventional training interventions to support all agency segments. Supervises the generation of high-level reports and provide recommendations based on agreed metrics, scorecards, standards and procedures. Leads the team in planning, organizing, and implementing learning events.
Seniority
Manager, hands-on leadership
